Frequently Asked Questions

Frequently Asked Questions

Where do you ship from?

We ship from the United States via FedEx.

How long does shipping take?

Orders are processed within 1–3 business days and typically arrive within 3–7 business days after shipping.

How much does shipping cost?

We offer free shipping on all orders!

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly on the FedEx website.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original condition and packaging. Please visit our Return Policy page for full details.

How do I start a return?

Email us at info@playfulhappypaws.store with your order number and reason for return and we'll take care of you.

Are your products safe for pets?

Yes! We carefully select all of our products with your pet's safety and happiness in mind.

I have another question — how can I reach you?

We'd love to hear from you! Reach out anytime at info@playfulhappypaws.store and we'll get back to you as soon as possible.